Support
We're here to help. Email hello@jomo.kids and we'll get back to you.
Signing in
Accounts come from your childcare center. Use the email address your center invited you with. If you've forgotten your password, tap “Forgot password?” on the app's sign-in screen. If your center hasn't invited you yet, ask them to.
Your child's care, invoices and records
Your center manages your child's records, rooms, fees and invoices. Questions about care or billing are best answered by the center directly.
In the app
Open Profile for the FAQ, to report an issue or to send feedback.
Reporting content or a user
Tell your center, or email hello@jomo.kids. We act on reports within 24 hours. See the Terms of Service.
Deleting your account
In the app, open Profile and choose Delete account (on the web, Profile → Privacy & security). Or email hello@jomo.kidsfrom your account's email address. The Privacy Policy explains what is deleted and what your center keeps.
